Now Hiring: Dispatcher I
EXPERIENCED & ENTRY-LEVEL
Monthly Salary: $5,707 to $7,357 (plus benefits)
POSITION: A Dispatcher I is a civilian employee of the Police Department who performs a variety of tasks in the Department’s Support Services Division. The Dispatcher I receives incoming calls for police assistance and response; acts as a primary Dispatcher when appropriate; performs a variety of general support duties related to police communications; completes a wide variety of general clerical duties. A Dispatcher I may be assigned to work various hours, shifts, holidays, weekends and overtime.
The Dispatcher I duties may include, but are not limited to, the following:
- Answer emergency and non-emergency police related phone calls.
- Help prioritize requests for service based upon available resources.
- Receive radio requests and handle accordingly.
- Type, process and file a wide variety of reports and materials including memos, letters, complaints, declarations, warrants, citations, crime and traffic reports.
- Assist Department personnel and the public in person and by phone performing record checks, collecting fees and mailing requested reports to outside agencies in accordance with established regulations.
QUALIFICATIONS: Have a combination of education and work experience including 2-3 years of general office work involving typing of varied materials, public contact, general filing and basic record keeping; type at least 40 wpm net. Have knowledge of business English, spelling; modern office practices and procedures; record keeping. Ability to learn assigned clerical tasks readily and to adhere to prescribed routine; write English legibly; establish and maintain effective working relationships with other employees and the general public; type and learn the operation of other standard office equipment; a willingness to work varying shifts; and to learn radio dispatching skills.
APPLICATION: To apply, please complete an application and supplemental questionnaire online at www.calopps.org. Resumes will not be accepted in lieu of a City employment application. Typing certification of 40 wpm net (5 minute test taken within the last 12 months) is required. Certificates will only be accepted from a recognized business, adult school, or employment agency. Online typing test results will not be accepted. Due to COVID-19, many typing testing locations have not re-opened and so at this time the City will waive the requirement of submitting a typing certificate at the time of application. However, successful candidates who move forward in the recruitment will be required to provide a valid typing certificate prior to final appointment to this position. Lateral applicants from a POST certified agency are not required to submit a typing certificate.
SELECTION PROCESS: This is a continuous recruitment. Applications will be reviewed on an ongoing basis. You must ensure complete submission of employment application and typing certificate as recruitment may close at any time.
Experienced & Lateral Applicants: Priority will be given to qualified lateral and experienced applicants. The most qualified applicants based on background and experience as evidenced by their application, will be invited for an oral board interview, which is weighted 100%. To be placed on an eligibility list, an applicant must receive a passing score of 70 or more from each panel member.
Entry-level applicants: Applicants who meet the minimum qualifications may be invited to take a written Dispatcher test administered by City personnel. Testing is tentatively planned for a date to be determined in 2021. Applicants will be notified by email of the scheduled time and location for the written test. The most qualified applicants based on background and experience as evidenced by their application, and those with a passing score of 70% on the written test may be invited for an oral board interview, which is weighted 100%. To be placed on an eligibility list, an applicant must receive a passing score of 70 or more from each panel member. Interviews are tentatively planned for a date to be determined in 2021.
A thorough background check, as well as a physical, including a drug screen, psychological evaluation, and polygraph exam will be conducted on the top candidates prior to appointment consideration. Failure to achieve a qualifying score on any portion of the examination process will eliminate a candidate from further consideration.